Returns & Exchanges
At MATTERS, we want you to feel confident in every piece you wear, which is why we offer a 30-day return policy for all unworn items in their original packaging. Your satisfaction is our priority, and we have streamlined our process to ensure your exchange or refund is handled with the utmost care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original box or bag, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing